MAINE LOBSTER NOW AND CUSTOMER RESPONSIBILITY

By placing an order with Maine Lobster Now, you hereby agree to the following terms and conditions:

The Customer is responsible for providing the correct Names, Billing Address, Shipping Address, Apt/Unit/Suite Information, Gate Codes, Phone Numbers, and E-Mail Address. The Customer is responsible for providing the correct payment information, entering all coupons, discount codes and E-Gift Card codes during the checkout process. Maine Lobster Now reserves the right to request additional authorization from customers through DocuSign including a Credit Card Authorization Form. This may involve providing extra photo evidence, such as a document or government-issued ID, as per our request. Please note that all orders will be placed on hold and will not be shipped until this information is provided to our customer service team. If a package is sent as a Gift, it is also the customer’s responsibility to notify the gift recipient of all Terms and Conditions posted on this page.

The Recipient is responsible for receiving the shipment on the date of delivery, including following directions supplied by the shipping provider (available for pick-up at location, etc.). It is the Recipient’s responsibility to retrieve the package and properly store items immediately upon delivery, and contact Maine Lobster Now within 4 hours of delivery with any issues, following the instructions on the Packing Slip, identical to these Terms and Conditions.

Maine Lobster Now assumes responsibility for the items/products up to the moment of carrier pick up at our facility- your items are hand-picked and packed to ensure the finest quality and safest travel. We promise to ship the items submitted for payment in your order, for delivery on your chosen delivery date, addressed to the location provided, and provide tracking information the evening of shipment. Maine Lobster Now is responsible for notifying Customers by phone and/or email as soon as possible regarding Out of Stock products that affect their order- refund, store credit or substitution may be offered. Maine Lobster Now will resolve issues of Wrong Items/Quantities received. Maine Lobster Now takes quality very seriously and will take responsibility for customer receipt of spoiled and damaged items not caused by shipping/carrier circumstances, including our Live Lobster Guarantee.

Our products are highly perishable, and we require contact within 4 hours of delivery regarding any issues. Maine Lobster Now cannot be held responsible for how products are stored, prepared, or how long they are stored before they are prepared. Maine Lobster Now is not responsible for delayed deliveries due to inaccurate shipping information. Maine Lobster Now reserves the right for Customer Service Agents to use discretion on a case-by-case basis to resolve issues.

Maine Lobster Now reserves the right to deny any Claim, Refund Request or Replacement for:

• Orders with a delayed delivery due to a pickup option placed on the order.
• Packages undeliverable or delayed delivery due to Customer unavailability
• Packages that have been Refused or Denied Delivery, even in instances of delayed delivery and package damage- this applies universally to all packages shipped from Maine Lobster Now.
• Product Claims filed outside of acceptable timeframe
• Product Claims without required supporting documentation, information, and/or pictures
• Product Claims regarding how an item was prepared or stored.

Address Validation:
Maine Lobster Now will ship all products to the address provided by the customer. Customers are responsible to input the correct shipping address. This includes Name, Street, Apartment numbers, Gate codes, City, State and Zip Code, as well as recipient contact information. Please ensure that the address is accurate and deliverable. Maine Lobster Now cannot honor Refund Request Claims based on an undeliverable or incorrect address, or attempted delivery to a closed business.

Our items are highly perishable- Under No Circumstances Can Orders Be Rerouted For Delivery. In some cases when available and possible, we can arrange for you to pick up at your local UPS Express Station- Only With a Photo ID. Please contact us for availability, details and assistance. Additional UPS charges may be applied for address correction and re-routing for proper delivery.

Canceling or Modifying Orders:
All orders can be canceled prior to the shipment date. All orders can be placed on Hold, or the delivery date changed, before the day of shipment. All orders can have validation updates to the shipping address, before tracking information is issued. Customers must contact Customer Service directly to process any order modifications or shipping corrections, and additional fees may apply. Canceling orders on the same day as shipment during the following time period will not be available. 12/1/2024-01/01/2025.

SHIPPING POLICY
Shipper/ Driver Release and Signature Requirements:

Our shipping provider has permission to deliver packages to a safe location at the delivery address. Due to the perishable nature of our products, Driver Release ensures that our shipments are delivered in a timely manner. Our shipping provider is not required to knock or ring doorbells.

If the delivery driver deems your area to be not a satisfactory place to leave your package via SHIPPER RELEASE, our carrier reserves the right to not leave the package. The tracking with details will be updated for the next suitable delivery day or request the customer to pick up the package at the nearest carrier location. (Personal Identification with a photo ID matching the name on the shipping label will be required)

No signature is required to residential locations- signature is required to business addresses.

Tracking Information / Delivery Times:

A tracking number will be generated on the ship date by our carrier and sent to you via email. This tracking number can be used to review the status of your shipment in transit, and will be active when the package is picked up from our facility. In addition, tracking information regarding your order can be found at https://00lobster00.shop/.

Maine Lobster Now is unable to guarantee a specific delivery time of day, and can only provide an estimate based on the carrier’s information posted for the zip code. Deliveries may occur as late as 10:00 pm local time and still be considered “On Time.”

Delayed Deliveries and Shipping Protection:

Your peace of mind is our priority – Shipping Protection is included for free on all packages in the event of factors beyond the control of Maine Lobster Now or our shipping partners. Unforeseeable delays can result from various circumstances, including package sorting issues, mechanical malfunctions, flight delays, and more. If your shipment is affected by any of these conditions while in the hands of the carrier and cannot be delivered on the scheduled delivery date, the Shipping Protection will come into play. Typically, weather-related delays are not covered, but we will evaluate each affected order on a case-by-case basis to ensure a satisfactory resolution is provided.